The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on sale items or gift cards. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like custom products or special orders.

You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Please note, if you are requesting a refund based on an issue with condition we kindly ask you to provide a photo in order for us to best advise a suitable resolution. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused & unread, and in its original packaging.

If you return a product to us and request a refund due to an error on our part we will be happy to pay for the postage cost to return it to us. We are happy to refund a product if it is defective, within 30 days of purchase upon the return of your product. We have an excellent customer service record and we will do our best to ensure you are pleased with your purchase. If you are not satisfied with your order in any way, get in touch.

The wintersmith